Refund policy

Last updated: September 25, 2026

Non-personalized items

You may request a return of an unused, non-personalized item within 30 days after delivery. Items must be in their original condition, with included accessories and original packaging. Please include your order number or other proof of purchase.

Personalized and engraved items

Personalized, engraved and color-filled items are made to your instructions. We do not accept change-of-mind returns for these items, including returns because of a spelling error, incorrect information, or a size selected incorrectly by the customer.

This does not exclude help when an item is defective, arrives damaged, or differs from the personalization you submitted. If we make an engraving error, we will arrange an appropriate correction, replacement or refund without an additional charge to you.

Start a return or report a problem

Contact arikayalian@gmail.com with your order number and a description of the issue. If relevant, include a photo of the product or damage, but cover medical or personal information that is not needed to explain the problem. We will provide the next steps and, when a return is needed, the return address. Please contact us before shipping an item back.

Inspect your order when it arrives and let us know promptly about damage, defects or incorrect items. This request does not limit any rights you have under applicable law.

Return shipping and fees

For an approved change-of-mind return of a non-personalized item, the customer is responsible for return shipping. We do not charge a restocking fee. Optional express shipping charges are not refunded for change-of-mind returns, except where applicable law requires otherwise.

When a return is needed because of a defect, shipping damage or our mistake, we will provide a prepaid label or another agreed method at our expense. Please agree on the return method with us before paying for postage.

Refunds

We will notify you after reviewing your return. Approved refunds will be sent to your original payment method within 10 business days after approval. Your bank or payment provider may require additional time to post the refund. Contact us if you have not received an approved refund after that period.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. If personalization has already started or the order has shipped, we may be unable to make the requested change or cancellation. We will confirm the available options with you.

Nothing in this policy limits your rights under applicable consumer-protection law.